Refund Policy
Effective Date: May 8, 2026
White Studio provides AI-generated ecommerce visual services and custom digital image generation products tailored to each customer submission.
Because all generated assets are custom digital deliverables created specifically for each order, refunds are subject to the following conditions.
1. Before Generation Begins
Customers may request a full refund at any time before image generation or processing has started.
Generation is considered started once uploaded materials enter the processing queue.
2. After Generation Begins
Once image generation, processing, or delivery preparation has started, orders become non-refundable due to the custom and computational nature of the service.
3. Failed Delivery or Technical Issues
If White Studio is unable to complete delivery due to technical failure, corrupted outputs, or system errors, customers may request either:
- Regeneration of the deliverables, or
- A partial or full refund review at White Studio's discretion.
4. Quality Expectations
AI-generated visuals may vary depending on the quality, angle, lighting, and accuracy of uploaded source images.
While White Studio aims to provide commercially usable results, we do not guarantee subjective artistic preferences or pixel-perfect reproduction of the original product photography.
5. Abuse & Fraud Prevention
White Studio reserves the right to deny refunds in cases involving:
- Abusive usage,
- Repeated excessive regeneration requests,
- Fraudulent activity,
- Policy violations, or
- Attempts to exploit the service unfairly.
6. Contact
For refund requests or billing support, please contact:
White Studio